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Flight Pass FAQ

Straight answers about employee companion travel, standby risk and what to verify before you plan a trip.

What a flight pass can — and cannot — do

BuyMyFlightPass is an independent concierge, not an airline or an airline-issued ticket. The arrangement described here concerns eligibility for an airline employee's designated travel benefits, subject to that employer's rules and approval. A standby listing is a request for an available seat, not a reservation or a promise that you will fly.

Best suited to travelers who can shift dates and routes, carry a backup plan, and accept that an employee's eligibility or airline policy may change. For a wedding, visa deadline, cruise connection, medical appointment, or other fixed arrival, buy a confirmed ticket instead. Check the specific airline's current companion eligibility, permitted routes, priority, charges, baggage and cabin rules before relying on any trip.

No. BuyMyFlightPass is an independent concierge that helps arrange an introduction for potential employee companion designation. It is not an airline, and it cannot issue or guarantee an airline seat. The sponsoring employee's airline decides whether a person is eligible and what travel privileges apply; ask for the applicable program rules before committing.

No. An employee's designated travel companion is governed by that employee's airline benefit rules and may travel space-available. Southwest's Rapid Rewards Companion Pass is a separate consumer loyalty benefit: a qualifying member can choose a companion to fly with them when the member purchases or redeems points for a flight, subject to taxes and fees. The name alone does not make the benefits interchangeable.
Source: Southwest: Rapid Rewards Companion Pass (a different consumer benefit)

No. A standby listing does not secure a seat. Clearing depends on remaining space, airline priority rules, operational changes and the specific flight. A flight showing open seats earlier can still fill before departure. Build in alternate flights, dates or airports; buy a confirmed ticket when arrival time matters.

Do not assume so. A carrier's commercial alliance network is not a promise of companion travel on every partner airline or route. Interline access, international eligibility, documentation and fees depend on the sponsoring airline's specific program and the operating carrier. Confirm each itinerary's rules before making plans.

Do not assume a universal allowance or charge. Applicable taxes, service charges, baggage entitlements, cabin assignment, upgrade priority and loyalty earning depend on the actual airline, route, travel classification and current employee-travel rules. An available premium seat is not a promised upgrade; non-revenue travel should not be assumed to earn miles. Request the current rules for your proposed airline and route.
Source: Southwest: fare types and benefits (fare-specific policies)

Access may end or change if the employee loses eligibility, changes jobs, or the airline changes its policy. A replacement designation is not automatic. Review your own written agreement and the airline's rules for what happens in that situation; do not plan an essential trip around uninterrupted access.

Refund eligibility depends on where you are in the process and the terms of your signed agreement. There is no cost to apply, so nothing is owed or refundable at the application stage. After payment, refunds are governed by your agreement. See our refund policy page for full details.

Costs vary depending on the airline, routes, and the specific arrangement. Pricing is discussed after your application is reviewed and approved. Our team will walk you through all options before you commit to anything — there is no pressure and no upfront cost to apply.

No. Hotel employee discounts and airline employee travel are different programs run by different providers. Neither one confers access to the other's inventory. Eligibility, availability and charges must be checked separately with the relevant provider; a hotel discount is not a confirmed room until the reservation is confirmed.

Yes, where the destination or transit country requires them. A standby listing does not override passport, visa, entry or transit rules. Verify documents and deadlines with the destination's official government guidance and the operating airline before departure; an itinerary change could also change transit requirements.

For more context, read how standby works, risks and limitations or questions to ask before buying. See our refund policy for commercial terms, or contact us.