Privacy Policy | BuyMyFlightPass

1. Introduction

BuyMyFlightPass ("we," "our," or "us") operates the website buymyflightpass.net (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our private travel facilitation and concierge services. We are committed to protecting your privacy and ensuring the security of your personal data. BuyMyFlightPass is an independent service and is not affiliated with, endorsed by, or sponsored by any airline.

By using our Service, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

2.1 Personal Information

When you apply for our services or contact us, we may collect:

Full legal name
Email address
Phone number (including mobile number for SMS communications)
Mailing address
Date of birth
Gender
Known Traveler Number (TSA PreCheck, Global Entry)
Preferred airlines and travel destinations
Travel frequency and budget preferences

2.2 Identity Verification Information

For identity verification and third-party travel coordination purposes, we may collect:

Passport number and expiration date
Government-issued ID information
Photographs of identification documents

2.3 Payment Information

Payment information (credit card numbers, bank account details) is collected and processed securely through our payment processor, Square. We do not store complete payment card information on our servers.

2.4 Automatically Collected Information

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source
Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your companion pass application
To verify your identity for third-party travel coordination
To facilitate contract signing through DocuSign
To process payments securely through Square
To communicate with you via email, phone, or SMS about your application status and services
To send appointment reminders and important updates
To provide customer support and respond to inquiries
To send marketing communications (with your explicit consent)
To improve our website, services, and user experience
To analyze usage patterns and optimize our marketing efforts
To comply with legal obligations and protect our rights
To detect, prevent, and address fraud or security issues

4. SMS/Text Messaging

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from BuyMyFlightPass. These messages may include:

Application status updates
Appointment reminders
Important service notifications
Promotional offers (if you opt-in to marketing)

4.1 Message Frequency and Timing

Message Frequency: Message frequency varies based on your application status. Typically 1-5 messages per month.
Quiet Hours: We will not send non-urgent SMS messages before 8:00 AM or after 9:00 PM in your local time zone, in compliance with TCPA regulations.
Data Rates: Message and data rates may apply based on your mobile carrier plan.

4.2 Opt-Out Instructions

You can opt-out at any time by:

Replying STOP to any message (also accepts QUIT, CANCEL, END, or UNSUBSCRIBE)
Emailing us at hello@buymyflightpass.net
Calling us directly

We will honor opt-out requests within 10 days. For help, reply HELP or contact hello@buymyflightpass.net.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Square: Payment processing
DocuSign: Electronic signature services
Resend: Email communications
Twilio: SMS/text messaging services
Google Analytics: Website analytics

5.2 Travel Coordinators

To facilitate your travel coordination, we share necessary personal information (name, date of birth, contact details) with verified individuals who may designate you as their travel companion. Such information is shared only with your explicit consent and solely for the purpose of facilitating the requested private travel coordination.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure, encrypted database storage
PCI-compliant payment processing through Square
Regular security assessments and updates
Access controls and authentication requirements
Secure document handling through DocuSign

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

Application data: Retained for 3 years after the companion pass period ends
Payment records: Retained for 7 years for tax and legal compliance
Marketing preferences: Retained until you opt-out
Analytics data: Retained for 26 months

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
SMS Opt-out: Reply STOP to any text message to stop receiving SMS communications
Withdraw Consent: Withdraw consent for data processing where applicable
Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at hello@buymyflightpass.net.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: You can request deletion of your personal information
Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To make a verifiable consumer request, contact us at hello@buymyflightpass.net.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand site usage
Marketing Cookies: To track the effectiveness of our advertising

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected. Safeguards may include contractual data protection clauses and secure processing agreements with service providers.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@buymyflightpass.net
Website: buymyflightpass.net