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Refund & Cancellation Policy

Last updated: August 1, 2026

1. Applying is free — you risk nothing up front

There is no cost to apply and no obligation at the application stage. You pay nothing until your application has been reviewed and approved, pricing has been discussed with you in full, and you have signed a service agreement. You may withdraw your application at any time before payment at no charge. This is intentional: we want every decision made before money changes hands, not after.

2. All sales are final

Once payment is made, it is non-refundable. Our work — vetting, matching you with an airline employee, and onboarding — begins immediately after payment, and the costs of that work are incurred right away and cannot be recovered. Because of this, we do not offer refunds, cancellations for credit, or partial refunds after payment. Please only proceed to payment when you are fully confident in your decision; our team will answer every question you have before you commit.

3. What this policy covers

  • Changes in your travel plans, schedule, or flexibility after your pass is active.
  • Not getting a seat on a specific standby flight. Standby travel is never guaranteed; missing a particular flight is an inherent part of standby travel and is not a service failure.
  • Government taxes and airport fees paid for individual flights — these are set and collected by third parties, not by us.

4. If your sponsoring employee's status changes

Companion access depends on the sponsoring airline employee remaining employed and in good standing. If your access ends early because of a change in the employee's status, contact us promptly — while refunds are not available, your signed service agreement may provide other remedies such as re-matching with another employee. We will review your situation under the terms of your agreement. If your signed agreement and this page ever differ, your signed agreement controls.

5. Questions before you pay

We would much rather answer your questions before payment than have you commit with doubts. Email support@buymyflightpass.net, use our contact form, or see our FAQ, Terms of Service, and Compliance & Transparency pages.